Refund Policy

Last updated: June 2025

We offer a 14-day money-back guarantee on all purchases. If you're not satisfied, contact us within 14 days of your purchase for a full refund — no questions asked.

Monthly Subscriptions

You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period — you retain Pro access until then. Refunds for monthly subscriptions are available within 14 days of the initial charge or any renewal charge.

Lifetime Plans

Lifetime purchases are eligible for a full refund within 14 days of purchase. After 14 days, lifetime purchases are non-refundable.

How to Request a Refund

To request a refund, email us at support@chesstopdf.com with your order details. We process refunds within 3–5 business days. Refunds are issued to the original payment method via Paddle, our payment processor.

Exceptions

Refunds will not be issued if the license key has been shared or used on more devices than permitted, or if the refund request is made after the 14-day window has passed (for lifetime plans).

Contact

Questions about refunds? Contact us at support@chesstopdf.com — we typically respond within 24 hours.